L R

TERRIBLE AFTERCARE

In November last year we purchased from Westdrive, a Kia Sportage 1.6T GzDI ISG 3, 2022 model. We went to what we thought was a reputable company, for advice and guidance, as we had never owned a Sportage before. The salesman was very nice and friendly, but failed to provide us with some very important information about the car which would effect us. We were unaware of if you only make short journeys, which we informed them we did, you can have issues with the GPF (exhaust filter). Had it 3 months, done 600 miles since purchase, while diving an alarm went off to notify me to ‘keep driving to regenerate exhaust filter’. I did so, didn’t work, my husband took it out later for another run, didn’t work. Ended up having to drive all the way to Braintree for the car to have a forced regeneration carried out. Apparently this is a common occurrence I found out from the service department. It’s needs to go on longer drives to keep it clear. I’ve rejected the car saying it is not fit for purpose, as this is going to be an on going problem because of the low mileage I do, and the dealership did not inform us. Took our money, but now do not want to take the car back as they say there is no fault. Just read the Kia Owners Forum about this problem, and you will find a lot of unhappy Sportage owners out there with the same issue. You have been warned, avoid this place if you don’t want to be stressed out