MRS V
UNHAPPY CUSTOMER
I purchased a £60,000 car from this company earlier this month and am NOT happy with the service I received. Firstly, Linda, sales rep, was very pushy from beginning to end. Everything right about their car but everything wrong with mine (part-exchanging)! The car I was purchasing had more mileage on it than advertised, but on questioning this, was told, yes but it's still at a competitive price, which we check daily. Asked if they would drop the price, told no. Linda kept emailing and ringing me asking for the exact time I would arrive on the day I was collecting my car - I explained I had a 3 hour drive and would get there when I get there - but she still persisted! Then she asked me to sign documents and return, without even seeing the car! On arrival, we took a look around the vehicle and noticed a small stone chip on the windscreen, which we pointed out to Linda, but she very quickly dismissed it and said it had been fixed, so we took her word for it. But once home, we asked a Autoglass engineer to inspect it and he said it hadn't been touched and was spreading - I now need a new windscreen - what a liar! Linda inspected my vehicle (which I was part-exchanging) and of course, found more faults with it, than apparently I'd explained over the phone. So as expected, offered me less than originally agreed for it. She said she had to ring her 'buyer' to see what he agreed! One minute later, the manager, Johnathon followed her outside! Says it all! When handing over the service history documents, half were chucked on the floor and Linda decided what to give and not to give me. Surely that is my decision - but I didn't' realise at the time. When I got the keys to my car and got inside, the fuel light was RED, completely EMPTY! Linda did explain that the vehicle had the fuel it came with and the nearest petrol station was around the corner - UNBELIEVABLE!!! I have purchased many vehicles, but NEVER one with NO fuel at all!!! After all this, Linda asked for a feedback - yes, no problem - here it is. NOT HAPPY.