Anonymous

Rubbish car- Rubbish service

I bought a brand new Land Rover discovery sport - the car has been nothing but a problem, made worse by the indifference and mistruths from the servicing team. The servicing team are over-run due to the various and frequent problems with the cars. The frustration of the customers has clearly left them jaded and indifferent. There is a long and ridiculous list of things that have gone wrong with the car since buying it and the 'aftermarket fixes' - that have been applied, not applied or haven't really existed and they don't know why their colleagues told me that they have - is close more than surprising. The current problem involves a recall for a known problem with the steering rack. I dropped the car off on a Thursday morning, was told they had the necessary parts but the job may take until the next day. Fair enough. I called at 4.30pm as I'd had no update and didn't know if I needed to pick the car up or not. I was told it would be tomorrow. I called at 2.30pm the following day to confirm it would be ready and was told it would be ready at 5.30pm. It wasn't. I turned up after a tube journey into bank and northern line to Barnet to be told there were was a problem with some bolts (i.e. the the parts they said they had). They would now need to be ordered. Clearly, the car had not been looked at at all on the Thursday .. or even by 2.30pm the following day. To be fair, I was given a car for the weekend to enable me drive for an hour home around the M25 but this was still a 3 hours journey for something I was told would be ready at 5.30pm. However, the replacement car was provided on the strict instructions that it must be returned on Monday morning where upon they would arrange a hire car. I returned the car on the Monday to be told later that day that there would be no hire car. Jaguar Land Rover doesn't do that when the parts are available. The parts had now been ordered and would turn up on the Wednesday. The car would be ready either Wednesday evening or Thursday .. who knows.?? not them certainly but the job that should take a day or possibly two is taking a week. There was no consideration for needing to take children to school ... just lump it ... and a stock apology and general indifference. When I explained the situation and the inconvenience this caused to the supervisor, his response was indifference. Again, jaded individuals who do not care - clearly there are plenty of saps to pay for the repairs to their cars and it doesn't matter if you are happy or not. this is very typical of the services and the routine failure in the service department. Other reviews reference liars and arrogance. While I would not go that far myself, I do understand why they are made. I would prefer to buy and British built car rather than German or Swedish. I also intended to upgrade to a Range Rover Sport when I first took delivery of the Discovery, However, experience has taught me that these cars a poor, prone to failures and the servicing is very slow, expensive and delivered with a general distain for the customer. I take my car to a local specialist rather than the dealership because of the poor servicing. However, I have been warned that it is just a matter of time before the engine goes bang - reassuring I'm sure you'd agree. Do yourself a favour and stay well clear of the brand and particularly Grange Barnet. They don't need or want you as a customer apparently.