Kellsie T

Poor service

Don’t waste your time with this company! I bought my car 2 years ago and from the get go had numerous serious issues such as timing belt was on its way out when I bought it and within a month it had gone, airbag warning light is on and no one seems to care. None stop issues that I had to continually chase for answers. I have paid for extended warranty, can never get booked in to get anything checked and they will then send you on a wild goose chase to other garages. I also paid for Guardex which wasn’t applied to my car, when I brought this up they said they would need my car for the full day and would apply Guardex. This isn’t the case instead they just had my car sat in the car park all day, when I went to collect I spoke to managers who then just re-imbursed me instead of rectifying the issue. I am not holding much hope as the last service I had they said would give me a valet as they didn’t do it when I bought the car. This took 4 attempts, the car was again needed all day I went to collect my car and it hadn’t been cleaned at all. I again brought a manager out and they took it back round to get a valet as he himself said it didn’t appear to have been touched. I rang today to be booked in before my MOT to get the airbag service light sorted. I have been told no availability again and to find someone that can do it before, all companies I have rang are full until after my MOT. Carshop have said that it will just fail the MOT, I have them gone into car shop and they have told me they can have a look on the 26th, again this is poor as that is 10 days away and the car is suggesting there is an issue with the airbags now not in 10 days. This is something with a potentially serious outcome and instead of fixing it they are just attempting to mess me around and have no urgency to get it fixed. Overall a terrible service and the car isn’t up to the standard I was told it would be before I bought it. All I have had is numerous days off work and loosing money to rectify problems that should have been sorted (as all new customers are assured their cars have many checks) before I bought it. Please save your time, energy and mental health by going to another company.