Lauren

Absolute Shambles!!!

Bought my car in December 2022, it’s been in for 2 engines after saying it was in fabulous condition when I bought it. After a week of have the car the coolant tank had a crack which I didn’t know about and had to be taken to another garage of Arnold Clark to get fixed. A couple weeks later on my way to work which is about 10-15 miles I went to change the gear and soon realised that the gear box selector had gone. The AA came out and took it to another Arnold Clark garage which was fixed within a couple days. Drive the car for a couple months after this and as I was driving a warning light game on so I looked it up and it was to do with turbo lag. Called the AA again they said it will need to go into a garage. I got it booked in a month later to get the turbo sorted at seafield service centre next to fiat. That got fixed although it took a month to fix!! Me and my partner got a call to get to hospital to see his mother. As we were going to the hospital I noticed white smoke coming out the back of my car, I managed to pull over on the forth road bridge and opened the bonnet to find my water housing pipe had blew off, I was moved by transport Scotland and was seen to by the AA AGAIN!!! They did a quick fix on it and followed us to the hospital to make sure we got there. This happened a few times it had blow off after this. Then I was driving along the M9 and it had completely gone again and my coolant tank was bubbling like mad!! Called the AA ONCE AGAIN! The car had completely gone the car now wouldn’t even start! This was on the king’s coronation which took from 10pm to 8:30am for them to collect my car and drop it at my partners house for Arnold Clark seafield to pick it up! In the time of 2 months I didn’t have a car so it was a bus, taxi or getting insurance for my parents car to work. I called every couple of days for updates which took at leave 20-30 mins to get through to the service department. Everytime I was told still waiting on it coming in. This was just getting ridiculous at this point and my mental health took a massive dip. Got the car back and worked absolutely fine for a couple of months. Went for shopping and car had gone again engine was just blowing smoke out of it and bonnet was leaking smoke. I stopped and had to get people to help push the car to a safe place so I could ask the AA to see what’s going on. Was told by the AA that the head gasket could have gone, I was towed back to my partners house as it was easier than getting home on country roads. I got my car booked in to Arnold Clark Livingston in the middle of October 2023 this was after it sitting not working for 2 months. I had to pay for a courtesy car which was a ridiculous amount. I got my car back in the start of March 2024. Came back with lights on which I know what I need but it keeps coming up with new faults which could be cause it’s not ran for so long and could be needing with some work. I would strongly avoid seafield motorstore, I was completely treated badly and I have told my friends now to avoid at all costs. This has been a massive problem since day one!! I hate also have I have been treated by them!!! Please please please avoid at all costs!