Daniel R

Damaged Q5

To anyone thinking of buying an Audi from Vindis Cambridge Audi dealership, DON’T I recently purchased a Audi Q5 Sline 40 tdi Quattro, I paid over £500 to have a two stage machine polish and ceramic coating, when I received the car it had paint on the mirror casing, bird muck stain still left on the paint work and a stone chip in the windscreen. I was rushed to purchase as soon as I had put a deposit down, told it had to be completed within two days as they did not want to go into the following month. The car did not come with a spare wheel but was told they would be able to source one, then I received an email saying they could do it for a cheaper rate, a new one for £950 with wheel jack. I started to look on eBay but there was so many different wheel jacks so I decided to look under the vehicle to see the jacking points, this is when I noticed the underside of the drivers side cill was damaged (heavily scuffed with deep scratches) I was told by the sales manager Matt that this would be repaired, Matt did not get back to me so ended up speaking with James Jones head of sales who told me that they would absolutely not be repairing the damage to the underside of the cill as it was not visible, he did say that they would look at the start / stop issue I was having (not starting in damp and cold conditions) As a result of them refusing to repair the damage I am returning the car for a full refund The damage cars registration is ST69 VSP I emailed all the photos to James Jones, he did not even apologise. I would like to give a shout out to Charlie Parker, Matt, sales manager and James Jones head of sales for giving me the most stressful time I have ever had when buying a car. Just for reference the car was £28000 and had only covered 22500 miles Would have given zero •s but Trustpilot wouldn’t let me