Jorg R

Worst customer service

After purchasing a car, I received one day before delivery a phone call that they experienced a technical issue. According to "Harry" a warning appeared on the dashboard display. He confirmed that the car will be checked in a garage and he will call me back with an update. I never received a call back and spent hours on the phone trying to get through to the customer service. Every time I was able to talk to somebody, I've been promised that I will receive a call back with an update. It never happened. Customer service in none existing after payment is made or a problem happened. The car was supposed a gift. At the end I had to cancel the purchase and chasing my money. Never ever again I would use Cazoo and I would warn everyone to stay away.