Aubrey

Awful after sales customer service

After sales customer care is awful, had recently travelled there to have a car I bought, to be fixed after just one month of driving/owning it. Since the car was under warranty I was told I need to bring the car in for them to fix it and I will be given a curtesy car in return since it’s nearly 2 hour drive to go there. Whilst there after driving 2 hours I was told both me and my wife haven’t been accepted insurance for the curtesy vehicle, reasons being we either haven’t less than 8 points in our licences or speeding tickets. I told them we don’t have any points in our licences or speeding tickets. They refused to give us insurance. I then asked if I could get my own insurance from another insurer but they declined this as well. I had no choice but to go back with a car that was clearly faulty ( cracking engine sound and cracking sound at the underside of the car) after just doing 700 miles on it. I couldn’t leave the car there since it would have costed me a lot of money for the trip back and another trip to come and pick up the car afterwards which I didn’t budget for plus I could have been late for afternoon school runs. The salesman Julian was in particular not helpful at all he was just glad he sold us a car that lasted less than 3 weeks without faults.