Ozcan A

Lie after lie

Quite sad to be writing this actually as I love the BMW brand hence why I’ve owned 20 plus M cars in my life time but I will never by a car from this dealership again or Marshall’s Group at that - I don’t even know where to start, bought a used 2017 M4 Cab with only 20K miles on it, on delivery the car had so many issues it was unreal! Water leak, missing parts, bodywork damage NOT age or mileage related, list goes on!! Long and short of it they collected the car and took them 4 full working weeks to put it right, during the process all I got was lie after lie and management if you can call it that, Andrew Dyer “Used car sales manager” and Sam Adam “General Sales manager” thought that just because they left me a car to use and eventually delivered my car back after 4 working weeks with most of the work complete that I should be grateful! And meanwhile I paid for a car I didn’t have in my drive, I didn’t think it to be unreasonable for them to offer me something, after all of the car was prepared and delivered to me to Bmw standards I wouldn’t be in the situation to start with!! Please avoid as they’re full of lies and management have no back bone to take accountability of any sort!