Bob H

Stay clear

GM have a lot of positive reviews on Google. Three reasons: the sales process is exemplary, customers are encouraged to leave a review immediately, and most used cars have enough life in them to get them to their next MOT. The reality only comes to light when there's a problem. That's when you realise that everything you've been told during the sale was performance and invention, that they issue MOTs without carrying out proper checks and that there is no aftercare service. Finally, you might realise, no matter how reasonable you have been despite the injustice and stress, that it takes a negative review to get to them, and that they'll pull out all stops to concern you to the degree you remove your review. They believe that they're expert at this - look at their verbose, patronising replies to negative reviewers on Google. Accepting blame? No chance. It took me 5 emails and a number of phone calls to receive a monosyllabic reply. And more effort to have them - again monosyllabic-ally - agree to look at my car, including an arranged visit at which no one was present and the garage closed.. There was an issue - my exhaust was done in, and my car required a new gearbox. In the end, I paid up for this myself at a garage I've known and trusted for years. The mechanic their told me my car should have failed its MOT (issued a three weeks and 200 miles previously) on three counts. You've been warned.