Dan

Its a 1* from me I'm afraid...

Im not usually one for leaving bad reviews but unfortunately, I had a dissapointing experience with Anchor Cars. My partner and I spent and wasted 9 hours travelling there and back and 3/4 a tank of fuel, to look at a car that I was told was ready to drive away, only to find on the test drive the car I wanted to buy, was faulty. Whilst I appreciate this may just be bad luck, the fault should have been picked up by the garage during their checks prior to putting the car up for sale. I will only write the facts and truth about my experience and you can make your own judgements based upon that. Saturday 17th February: Called Anchor cars a couple of times in the morning to discuss a car that I was interested in, spoke to sales person Aston and explained I would like to drive up and take the car away the same day. I was informed it was fully ready to go and there was no issues with that. I arrived around 14:00 hours after making the 3 hour journey and test drove the car, whilst on the test drive I noticed that the navigation system was not working. Aston was apologetic and said he would be able to get it fixed ASAP and could deliver the vehicle for free later that week and to hold it I would need to place a £500 deposit which I did as other than the navigation system not working it seemed a good car at a reasonable price. Aston stated that if it was not repairable or would drag on for weeks he would refund the £500. Aston stated he would give me a call to update me on Monday. Dissapointed I drove the 3 hours back home without the car that I was hoping to drive away with. Monday 19th February - I did not recieve a phone call all day so at 17:00 hours I called Anchor cars, spoke to Aston who said that he was waiting to hear back from the workshop and would call back tomorow. Tuesday 20th February - Again I did not recieve a call from Anchor cars so at 22:00 hours I sent Aston an email expressing dissapointment and frustration at lack of communication. Wednesday 21st February - At 10:00 hours recieved an email response from Aston apologising stating that an audi specialist would be in this week and he would be on the case when he is back in work first thing tomorow. Thursday 22nd February - No call or email from Anchor cars with an update. Friday 23rd February - Called Anchor cars at 09:30 hours, Aston was on another call and asked for a call back. Recieved an email from Aston at 11:00 hours stating that he was still waiting for an update from the service department and would call after 13:00 hours. At 14:00 hours I recieved a call from Aston stating an Audi specialist would be looking at the car on Monday morning and the car just needs a software update. Stated they could deliver any time in the week. Again frustrated this was going in to another week but decided to wait and trusted Anchor cars would sort the issue as promised. Monday 26th February - Around 17:00 hours Aston calls stating the car needs to go to Audi for the navigation system to be updated and he cannot get it booked in for 3 weeks and they would instead deliver the car down to me not repaired and for me to get the fault sorted myself and they would reimburse me. I explained that I would be away for a month and did not want to do that and wanted my money back. After a bit of push back from Aston, trying to get me to continue with the purchase of the car, he did eventually agree to give my money back but said that the accounts department had gone home for the day and would call me tomorow. Tuesday 27th February - Aston called in the morning and took my card details to arrange for the refund to be issued. Friday 1st March - Refund recieved.