Steven W

Really poor service from Marshall

I scheduled my car for service to address four issues that arose within just 9,000 miles from when it was brand new. Despite being informed of the multitude of problems, I was told the earliest available appointment was approximately four weeks away. So, I made the booking and waited. Upon arriving with my EQA 300, I left it with them for the day as instructed. However, when I called at day's end, I was informed that they would need an additional day. Upon collection, it became apparent that two of the issues hadn't even been addressed. The most frustrating part was the dishonesty I encountered regarding the technician's purported inability to find an issue. Despite my insistence that there was indeed a problem, I was met with denial from the staff. When I requested to speak directly with the technician to demonstrate the malfunctioning feature (specifically, the auto-parking), I was told there was no one available. This lack of transparency was disheartening. I was assured they would call me within a week to reschedule, but two weeks later, I'm still waiting. Additionally, the fourth issue regarding the fuel/electric charge port flap not opening remains unresolved. Overall, the service provided was extremely disappointing. While I am generally understanding, it was the blatant dishonesty that soured the experience for me. Honesty and clear communication would have made all the difference.