Gary

Service Department

Over many years I have built a good relationship with Gordon at the Erith branch and the service received has always been brilliant. However, distance and convenience means that I have to use Northfleet for any issues including service. Over time I have let the rudeness from this one particular woman go, however yesterday was the final straw. The rudeness, lack of customer care and sheer dismissive behaviour from her is unacceptable. I will no longer bring my vehicles to have work done, nor will I recommend a place that allows their front of house staff to talk and act in such a rude manner to paying customers. If it meant I could only deal with this branch I would change brand!