Anonymous

DO NOT WASTE YOUR TIME WITH THIS FAULTY

I purchased a JEEP RENEGADE KW17 KHT (Just in case anyone finds this car back on auto trader from this horrendous place) as a family upgrade as we have a 5-week-old daughter, this should have been an exciting and happy experience/purchase. How wrong I could be? there are still vile human beings out there that sell faulty mouldy cars. Using the garages Nationwide delivery for added fee this was meant to add ease to our situation (as said before I forgot that vile humans still sell faulty cars and had a very small second of confidence in this garage), unfortunately as soon as the car was delivered and inspected it was full of mould which was found in the boot and throughout the cabin of the car, a damaged indicator and a door that wouldn’t shut. The complete lack of care and laziness from the staff luckily for us meant that the car was left with mould throughout on delivery (couldn’t even be bothered to give the car a once over) which then led to a further inspection from a garage. Upon then taking this car to the garage in which are also appalled that the car was ever handed to us in such a state found, water damage – a flooded passenger footwell, mould throughout the car and in turn now damage to the electrics. This car was meant to be an upgrade and bought for the safety of our 5-week-old daughter which was mentioned several times over the phone when purchasing to both employers. The mould in particular is a great concern to developing lungs and the huge volume of water found in the car, I am a respiratory nurse and know what damaging effects this could have or had in the future on our daughter, especially if the car was not inspected and the leak was not found in a timely manner. The customer service was absolutely appalling leaving my partner and I with no solution or car for over a week – please all read past reviews for this company as Kevin (the owner) sets a tone for himself with arguing his points with the previous customers that he has also taken the pleasure in selling faulty cars. Don’t be fooled by the polite manner presented before the coward of an owner gets your money, as soon as the transaction was made, we were met with arrogance, lies and limited communication. Kevin felt the best solution for this horrendous situation we were left in (with a unsafe car that was advised should not be driven by another garage) was that the car be returned but he would deduct £500 for using a delivery service from the total refund given – even though car scene breached the contract under the Consumer Rights Act 2015 by selling me a dangerous car that was not as described, not fit for purpose, and not of a satisfactory quality which entitles me to a full refund with no further costing, but of course Kevin showed no compassion or remorse for this situation and shock was not willing to pay for our travel fees. Kevin also at no stage has been present in any of these complaints and even when returning the car after a 400-mile trip decided to hide around the corner “In his yard”. The worrying signs of taking no accountability of allowing this faulty, mould covered car off his forecourt and using the pathetic excuse of the car having a “independent” dodgy MOT by the garage he owns shows the true unprofessional and unkind manner of this owner and no doubt will continue to do this to other customers in the future. Of course, no compensation, or travel was offered to be paid, leaving us with a £377 travel bill to return a car that should have never been sold which has caused overwhelming stress to our lives.