Douglas C

Failure to carry out warranty repairs

I'll start by saying this dealership are beyond abysmal. Having booked my Discovery 5 in for a service and warranty repairs, having told them 3 weeks in advance of what warranty issues were it was no surprise to find upon collection that the paid for service work had been done but none of the warranty work had been carried out. Seven weeks later when they could do the warranty work I went to collect the car only to be told they couldn't find anything wrong, this was despite the tailgate clearly being inoperative and the rattle from the catalytic convertor being blatantly apparent, their service manager having been dragged outside to witness same and agree that attendance at their body shop and parts required. A further 8wks on and I had yet to hear from them and chased them up, despite saying they would call back another 8 days down the line I'm yet to hear from them. This is why JLR get such an awful reputation!