Malcolm B
Appalling Attitude total lack of service
appalling attitude and total lack of service. a complete let-down! Failure to provide a service. I have been a regular customer of Poole Audi for several years and never experienced such poor attitude . My recent visit to Poole Audi was neither premium nor satisfying. Having just recovered from a major cancer operation I was hoping for a painless visit. I booked my Audi A6 in for its inspection service in January together with a required courtesy car as part of my 4 year Audi service plan. Received several emails requesting license details and DVLA sharing codes as required for the courtesy car. I arrived at 09.47 for a 10am slot after 30 mins my patience was dwindling, a young girl came over to say the wait was due to my worksheet sitting on someone's desk, who was on a hospital apt and therefore I had been ignored, added to which there is no courtesy car available. There was nothing they could or would do about it, so being unable to stay sitting for hours I cancelled. Therefore, I was left without a booking or a courtesy car after a trip over from Ringwood in poor health, a total of some 20 miles and 3 hours wasted. How difficult was it to call me and apologise for lack of courtesy car and refix the appointment to save the journey and distress. The whole experience from start to finish today was unimpressive and I would not re visit Poole Audi for any service, parts and sales requirements in the future. As a long-standing customer, today’s experience has confirmed to me that loyalty means nothing to a large dealership like Poole Audi and the lack of apologies endorsed my decision to make this my last visit to the centre. I won’t be recommending Poole Audi to any friends, family or associates that are Audi drivers.