Ruth V

Horrendous Dealership!

Unable to book a service and MOT on the same day so had to have two different waiting appointments. Arrived for MOT and was told it would be 60-90 minutes. When I booked I was told it would be 45-60 minutes. I waited for 90 minutes and asked for an update and was told they have a back log and the MOT hadn’t been started yet and would be at least another 45 minutes. Speaking to another customer she had a 5 hour and 11 minute wait for her MOT to be completed! Hope I’m not kept waiting that long! Avoid Rayleigh Weir Toyota if you can!!