Charlotte B

Dishonest, waste of time

I am disappointed to rate this experience with even one star. Unfortunately, the service provided was far below expectations, lacking honesty and integrity. I strongly advise avoiding this dealership if you value your time and money. Initially, I received an online quotation from Evan Halshaw to sell my car for £11,032, factoring in minor chips on 4-5 panels. Considering this fair price and seeking convenience, I booked an appointment at the Blackburn branch. However, after reading reviews, I called ahead to inquire about the potential of the price being knocked down as I would need to bring my two young children (aged 4 months and 18 months) with me. I was assured that the online valuation should remain consistent as long as I was honest when describing the condition online, I still allowed for a £500 variance and proceeded with the appointment. Upon arrival, I encountered an indifferent attitude. Once my car had been inspected, I was smugly informed by the sales representative that the offer was only £9500, a significant £1500 reduction with very little explanation provided. Requesting to speak with the manager, I questioned the discrepancy between the online quote and the offered price, to which the manager cited "fluctuating markets." While I understand market changes, a £1500 difference seemed excessive. I asked if my description when getting the online quotation was accurate, the Manager agreed and they had not found any other problems/damages with the car. To illustrate my frustration at the ludicrous offer, I shared competing offers from carwow that I had received that morning, including one from Evan Halshaw's Wigan branch for £10,400, and another for £10,650. All the Manager could say at this point was that the other dealerships obviously haven’t done their research. It's frustrating to have placed trust in their service, only to waste time and inconvenience myself, my children, and a friend who accompanied us so I could get home after selling the car. Regrettably, I cannot recommend this dishonest company based on my experience. It seems that their tactic is to get you in to the dealership with their inviting valuations and then chip you down for no reason once you’ve gone to the effort to get there. I hope nobody else gets stung like I have