Alex S

Don't buy a car from cazoo

I in good faith bought a car from the cazoo website in the knowledge that surely there's no way the car wouldn't have been serviced or mechanically tested and looked over before being put on the website. I saw the noted imperfections and it was fine. I booked to pick the car up on the only day and time I could do as I had the day off and can only travel to work as a nurse with a vehicle which i didn't have. I traveled around 125miles on the train to Bristol, a city I have never been to only to arrive and be told the cars gear box is faulty. My anxiety and stress went through the roof. I was visibly distressed as a young female stranded 125miles from home no idea where I was and without transport not only home but for work either. I was then told I could claim £30 per day for travel. There was no specification on what kind of travel from that day the 8th of Feb for 7days. I'm no mechanic but I'm not stupid either. An issue with a gear box does not happen overnight and was clearly missed with whatever inspections the car was supposed to have before being advertised on your website. The dealership reluctantly gave me a courtesy car with minimal petrol so I filled up the tank to then drive 125miles home and get on with my week. To have constant stress and anxiety about whether I can actually have my car in a week's time. I received no communication when I was told I would hear by so I had to take time out of my day to call and enquire. I then had to drive another 125miles with my heart pounding with anxiety to collect my car again. This time being told that the button for my media system was noticed as broken at the last minute and it needed to be fixed ... Clearly another oversight, or someone broke it and didn't notify anyone. I was told I would be contacted about getting it fixed which I haven't received any communication on and also no paperwork about what was actually wrong with the car and what was done to fix it. I've had no response from their customer service which is absolutely awful and extremely unhelpful. Worst experience ever.