Paul F

Total debacle

So many incompentencies to list, Wasted a day of my life, booked in to have windscreen done, checked all was in stock and ready to go a couple of days before as have a 4 hour round trip to get to them. They confirmed all was in stock and in place, only to be told, hands up, it’s not even here! So much more to this, felt some sympathy for the service advisor, but the new service manager (knew he was new there, as he started to excuse himself a bit from the horrific service because of this!) By their own admission, they were at fault, but offered no solution to minimise inconvenience to myself. Off to Land Rover customer service to lodge a formal complaint. I hope they’ve got an hour spare!