Anonymous

Dangerous

Took my 320d in for an EGR recall. I also had a warning on the iDrive for front brake pad replacement due in x miles so I asked about this. I got a video from a technician saying my disks and pads were all good. Customer service rep said they had no idea why the brake service light was on but it would be expensive to investigate. They advised I keep driving the car with the warning on until the brake pads needed changing. Took the car to my local garage - front disks and pads were shot and in need of immediate replacement - down to metal on metal. Turns out the wheel nut on the left front wheel (where the wear sensor is) was seized so Sytner couldn’t have taken the wheel off to check the inner brake pads. Advising me to carry on driving with the warning light on could have been a fatal mistake - don’t use this dealer under any circumstances for service!