Paul L

Poor customer service

Unfortunately, can’t recommend this garage. My daughter purchased a used 66 plate black i20 from Berkeley Vale in Jan 24. All went well with Phil the salesman and the transaction was smooth. However, within 48 hours when an engine warning light appeared it went into limp mode. The garage were very understanding and took the car back in to recreate the fault. After 4 days and the car clocking up 150 miles trying to recreate the error and using the car as a run around, it was agreed to be returned back to us even though the fault could not be replicated. This is where the fun began, it was delivered back with dents and scratches all along the passenger side and drivers door. We asked the garage to take it back and restore it to its original condition as we purchased it. It was then in the workshop for 4 days, but returned again in a poor repair state, with the headlight still having a deep scratch across it and the doors being touched up (badly) with a paint pen. While Gary was very sympathetic and accepted liability trying to resolve issues, Nigel Vowles was very rude to us on the phone and basically said ‘take the car or leave it’, so we asked for a full refund back. He stated that replacing the broken headlight would cost £800, so was not worth it on a £9000 car. He also insinuated the that the scratches/dents were done by ourselves. Fortunately for us we had footage of the car before it went into the garage so had evidential proof the damage was done in their care. The garage let at least 3 staff use the car as a run around , dent it, then not one person owned up to it. I never write reviews but felt so shocked by the customer service received we wanted to warn others of our experience.