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James

The worst dealership in the UK

Would give 0 if could. Worst customer service. Inchcape Norwich BMW UPDATE - After finally getting a call back from Barry at roughly 17:00 yesterday to go over the parts and then to tell me the parts are ordered and arriving over night. 10:30 this morning I walked in to collect the parts to be told….. “BMW screwed us over on the delivery, and everything is still on the van” I then asked for the parts manager, was told he wasn’t there today… so said ok I’ll speak with Johnathan who left me a voice Mail last night. Johnathan then proceeded to get the parts manager that wasn’t in today… crazy. After meeting Matt, the new parts manager. To be honest started really well, apologised multiple times, gave me a direct number for him and added some discount to my order. He then asked me to pay, once I’d paid he asked if I would remove my review, at which I started with saying No I wouldn’t, but then gave him a chance to redeem the parts department by offering a little goodie box, a hat, gloves, a mug, whatever it was. Just a little something to give to my mechanics. To which Matt said he will go and look and see what he can do… 15/20 min goes by… nothing, no sign of Matt. So I ask for him, he then comes out and proceeded to tell me and my colleague this isn’t what he said ,And that he felt I was “ threatening” and “ rail roading” him into giving me something when he doesn’t have the authority to do so. And the person that does is on holiday and no one else can make this decision. The place is a complete shambles, lots of excuses of staff leaving, then the receptionist saying people are on holiday. Which frankly, isn’t my issue, I should be able to ring bmw and order parts during operating hours. Matt tells me Monday he will contact me, Monday I will update here.

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