Jessica W

Nightmare

If you are unfortunate enough to end up purchasing a car from this sham of a company, I feel sorry for you. I purchased one from them on the 21st of May 2023 and 2 weeks to the day the clutch went (I totally understand wear and tear and it was just unfortunate) but this was the start of a NIGHTMARE! After they used my warranty to get the car fixed which they shouldn’t of done within the first 30 days of purchase, what I didn’t know was this apparently took away my rights to reject the vehicle in the future if need be. After getting the clutch replaced the gear box started crunching and black smoke was billowing from the exhaust. Under CRA I rejected the vehicle but DCC and the finance company REFUSED MY REJECTION. Matt (the after sales) thinks you will just shut up and go away. But after getting the financial ombudsman involved because I KNOW MY RIGHTS!!! this car is now back with them after 7 months of fight with all my monthly payments back, plus 8% interest and £100 for the stress! If you find yourself in the same position with them, stick to your guns and screw them over like they do to us! PS they also sell stolen cars! Please see previous reviews on here and google. Thanks DCC!