Hugh M

AVOID AT ALL COSTS

I would strongly advise you avoid this garage if you don’t want to be strung along, conned or racially abused. I came to view a car which had been advertised as having ‘full service history’, but when I asked to see it, it transpired that the previous owner had not yet passed it to the garage. When the manager, Mark, did eventually track down the service history, it only had MOT receipts and around four service receipts despite the car being almost 20 years old. After I raised the issue, the Mark became very aggressive and started threatening me with legal action, saying he would take me to court and spend whatever it took as he had ‘more money than I would ever have’. But more worryingly, he said that if I had been ‘Pakistani or Asian’ I would already be ‘outside face down on the concrete’ for having wasted his time. I recorded this conversation on my phone, as I had been warned that certain members of staff had been threatening towards customers in the past. However, I didn’t expect the language to be so foul and racist. If you are looking for an honest garage who will do their best to help, this is about as far from that as it’s possible to get. I hope no one else has to go through this experience and I strongly advise you steer well clear. I would strongly advise you avoid this garage if you don’t want to be strung along, conned or racially abused. I came to view a car which had been advertised as having ‘full service history’, but when I asked to see it, it transpired that the previous owner had not yet passed it to the garage. When the manager, Mark, did eventually track down the service history, it only had MOT receipts and around four service receipts despite the car being almost 20 years old. After I raised the issue, the Mark became very aggressive and started threatening me with legal action, saying he would take me to court and spend whatever it took as he had ‘more money than I would ever have’. But more worryingly, he said that if I had been ‘Pakistani or Asian’ I would already be ‘outside face down on the concrete’ for having wasted his time. I recorded this conversation on my phone, as I had been warned that certain members of staff had been threatening towards customers in the past. However, I didn’t expect the language to be so foul and racist. If you are looking for an honest garage who will do their best to help, this is about as far from that as it’s possible to get. I hope no one else has to go through this experience and I strongly advise you steer well clear.