Karlo

Terrible experience

Worst experience ever. Came with my partner and her mom to buy a car. Was looking for a class mercedes, and at first salesman James was trying to help us find a car and match our price. And when we finally found one we have put a deposit and waited for a call to come for a car. When the car arrived he sent us a contract with the price that we didn't agree on, and after I called him and said that is not a price we agreed on, he told me that i am not true and that I am lying. So basically he wanted to say that 3 of us lie. And after few minutes of arguing he admitted we are right, and tried to change it, and he did it. Then tomorrow we finally got there for a car, and tried the car and we liked it and just had to wait for finance to approve us. We waited there for few hours and nothing for them. After all they told us they don't work anymore and send us to go home and they will call us. We were waiting for days, and nobody gave us a call until I decided to call them after few days, and they just told me u weren't accepted for finance. When I asked why, he didn't give me the answer, and when I asked why you didn't let us know that he was lying again that he just wanted to call me but i did it just before him. So i asked him to get us our refundable deposit back, and he said no problem, but i am still waiting for that. Hopefully i won't have to call them again, cause i don't want to have contact or do the business with that car house never again... Worst experience ever!!!!