Shanna

GUEST

Very bad customer service, Neil was unreasonably aggressive. When first viewing the car I was told I would be unable to take it for a test drive unless I was certain I would buy it. I'm no expert but when making a purchase of thousands of pounds, I find it difficult to make a decision in a couple of minutes, with an unreasonable expectation I will part with my money having just looked at a car... That said I liked the vehicle, had driven over an hour to view it and had the money to purchase it, so requested a test drive. Before doing this I asked Neil if there was any negotiation on price. He told me he had never negotiated on price and I had my first strike, if I ask again he would ask me to leave. I took the car for a drive and really liked it, pulling back into the yard I was certain I would buy and take it home that day. Once out of the cramped garage I had noticed that the car had 3 different types of tyres and in various states of quality. I questioned Neil about this and his response was very 'short', he said they were the same tyres that were on the car when it was in the garage and I should have noticed this before taking it for a drive and wasting his time. Annoyed but not yet beaten I didn't react to his confrontational tone. Struggling with the notion I was not allowed to mention what I thought was a reasonable offer for the car (or I would be out, Neil's words), I told Neil I understand he does not negotiate on price and can even respect that but I was uncomfortable paying the asking price as it just felt too high and I needed a couple of minutes to decided it I would be comfortable with this. At this point he got very defensive and told me if I decide not to take it today he won't sell it to me tomorrow if I changed my mind. This was the point I finally felt too uncomfortable to enter the sales transaction with such a volatile person. If this was his sales charm I dread to think what any after care or support might entail. Having read the other reviews I can now only imagine. I am so sorry for anyone who has dealt with Neil and feel very lucky that I decided to walk away. If you have any doubts about this mans character I would advise approaching with caution and there are many other dealers and cars around.