Elena I

Terrible service in Ashford - James

Terrible service and do not recommend. Sales agent James in Ashford has been dealing with us. First, after an agreement on the car and the price, he sent us a contract a couple of days later (we had to chase him for about 2/3 days as he was not answering) with a different increased price(!!) telling us this is what we agreed on and 3 of us was there and we all know what we he said. He basically told us we are lying. After a couple of minutes of discussion he said he did not read the contract and that someone else from finance changed the price probably. Whatever he said was to stall us for weeks. We had to chase him up for every single thing, and all he did was misguide us and give us false hope. We just wasted all of our free time to deal with this company and James, hopefully he won’t stall us for the refund as well, even though I wouldn’t be surprised.