Paul J

300 point check!!

WORST CUSTOMER SERVICE EVER!! Simple to buy a car, but if you have an issue then prepare to be disappointed! Car bought April last year with 6 month warranty. Their 300 point check is a con! Break pads needed changing, speakers blown, air con didn’t work, and usb ports broken. Raised within the first month and it took 8 months to get it booked into their garage. Over 20 calls and even more emails (all one way) no one calls back, can’t speak to any manager or the garage directly. Just in the call centre say they’ve asked for an update and they never call back. They’ve now had the car in the Bristol garage for 1 month. With no updates or curtesy car. I don’t know what to do to get it back, but I do know I will never buy a car from Cazoo again!!!