Tony C

Service plan

Had a service plan £20 a month over like 4 years. So nearly £500 for 2 services when booking in the said plan was suspended but booked in service and advised what sort of service it required with a price of £850. Resolved the suspension of plan (had a late payment) so rebooked it in for service plan. They said it was oil change and visual inspection The heater wasn’t working so wanted diagnostic on the car to find out the problem.which on my paperwork was part of the service.They argued the diagnostic was not part of the service even when I showed it on my paperwork then said they couldn’t do diagnostic on a Saturday because they were short staffed. Which is bullshit Because they need to plug car into diagnostics to remove service warning from dashboard. Wouldn’t rebook for a different time to do the diagnostics unless I paid again. So basically £240 for an oil change very extortionate in my opinion won’t be using again.