Leon M

Terrible experience

I am not on here to slander the company I would just like to share my experience. In short: 3 breakdowns. Argument on the phone with the owner when I requested to refund the car. 6 months wait for my money back. Trade in vehicle not taken out of my name and I had a parking ticket sent to my address (it was resolved by the company and paid for by them but still very unprofessional) I purchased a 2014 Audi s4 with 50/60k miles ish on finance through Scottish motor services LTD, on my way home (50 miles) from the dealer the car went into limp mode. This limp mode was found out to be caused by a faulty oil pressure sensor. On return of the car the next day I received a car to use whilst mine was in the garage and the staff were very helpful. It took them 2 week to source the problems. I was told nothing had be fitted but the problem had gone away. (repair no 1) once I got to my Audi s4 (terrible on fuel but I knew what I was signing up for) I noticed that £60 of my fuel had been used and not replaced. I gave them the benefit of the doubt and thought the repair was done and that’s all that mattered to me. On my way home, limp mode again. At this point I was getting very frustrated but the garage asked me to bring it back and they’d give me another temporary replacement car. On return of the car I mentioned there was fuel used and not replaced from the last time and it was shrugged off. The car was not far off empty maybe 100 miles left when I gave it to the collector. After a couple of weeks again the car was ready. In fairness to them they cleaned and valeted my car every time it went back. The car was finally working. They’d changed something in the exhaust and the oil pressure sensor. They were adamant that it was the exhaust putting it into limp mode. I was happy as my new to me car was finally working. After a month or two of light driving as I worked a lot and didn’t need to drive to work I heard a tapping on start up which was an engine timing chain rattle. This once again put me without a car. This time I was done. I requested a refund and didn’t want the car anymore which lead to a heated conversation with the owner of the company and him telling me he’d repair it but not refund me. I then got fed up of speaking to the company and went strait through the finance company. The finance company sent and engineer to inspect my car who told me he knew very well of the company and had been called out to a lot of their cars. He also told me that the oil pressure sensor failure could have caused the timing chain to not receive enough oil wearing and stretching it causing the rattle. The engineer deemed it unfit to drive. Fast forward 6 months of my car rotting away parked up, a lot of phone calls, involving the financial ombudsman and no contact from Scottish motor company what so ever I finally got a full refund minus the monthly payment for the months the car was functional which I was happy enough with and the car was taken away. Whilst all this was going on the car I had part exchanged as a deposit was not taken out of my name and was quite obviously being used by someone in the company. I received a parking ticket from Glasgow council. I then reported it to the council that I didn’t own the car anymore and gave the address of the company to say who now owned it. Scottish motor company were actually good with this as they said to send I picture of the letter and they’d pay it off which they did to be fair to them. I wouldn’t recommend this company because my experience was a car unfit to be sold, they constantly attempted to upsell me warranty at purchase of the car which now I’m looking back at it makes me a bit suspicious as the guy did mention something about engine failure but I’d imagine this is just and upselling tactic anyways. They basically stole £60 worth of fuel from me, they use a sister garage across the road which tells me any problem can be fixed as cheap as possible. I can’t say they did as I have no evidence but I’m aware of how easy it is to mapped the fault code out.