Nick W

Very poor customer experience

Not a good experience at all in terms of after sales. The car I purchased had a BMW front spoiler which came loose whilst I was driving it home. It snapped after coming lose in the wind. I rang SD Auto to tell them and David (salesperson) kindly said he would sort any cost caused by the spoiler. He asked me to take it to a local body shop to get quote, which I did. I rang back and then spoke to the General Manager (Simon) who contradicted him Salesperson and said it was not his responsibility to sort. The 30 day warranty (he pointed out) does not include bodywork). The cost of the repair is £1,100, and now I don’t have a car to drive with the spoiler hanging off. I would never go back after my experience and never recommend. It’s one of the worst customer service experiences I’ve ever had. Avoid this dealer!