Tom

AVOID AT ALL COSTS ❌❌❌

❌❌ HORRENDOUS AND ILLEGAL ❌❌ ⛔️REPORTED TO AUTHORITIES⛔️ ⛔️❌❌Avoid ❌❌❌⛔️ ‼️AUTO 100 ‼️sold us a vehicle with a ❗️serious SAFETY RECALL❗️ Absolute ZERO service from the moment you drive away they wash their hands of you. Keep your fingers crossed nothing is or goes wrong with your EXPENSIVE VEHICLE ‼️This safety recall stated the fault on the vehicle could “lead to fire in the engine compartment and could propagate to the whole vehicle” “Please treat this matter with the urgency it requires “ THIS VEHICLE WAS SOLD ILLEGALLY TO US We approached Auto 100 regarding this illegal sale within 30 days of collection of the vehicle. After countless failed attempts to contact Auto 100 on the telephone and email and following legal advice, we expressed our wish to exercise our “Short term right to reject this dangerous vehicle” as this vehicle was mid-sold to us under the Consumer Rights Act 2015. Auto 100 were dismissive, abrupt and rude. Their customer service was way below the standard expected from a supposed professional retailer. This dismissal of our right to return the vehicle having being sold to us ILLEGALLY we were then forced to involve the authorities and report this issue to the Drivers and Vehicle Standards Agency DVSA and Trading Standards. The DVSA is very clear on the point of law. Attached is taken from the DVSA official website. It’s an offence for a motor dealer to sell a car with an outstanding vehicle safety recall. They need to get it fixed before a car is sold.”  We have now lodged this complaint with the Financial Ombudsman to pursue this matter as Auto 100 will not address this matter. Astonishing. Both Trading Standards and the DVSA were very interested in investigating this case and this matter is ongoing. We further now have involved the Financial Ombudsman at our time and expense. So here is our horrendous experience of Auto 100, Huthwaite, Sutton In Ashfield NG17 2HU in November 2023. It transpired in correspondence following our complaint, the vehicle was purchased by Auto 100 at British Car Auctions BCA and simply sold on. It is clear none of the necessary Safety Checks which a retailer is legally bound to check and rectify were carried out. Auto 100 did NOT comply with the standards expected of them by law, thus, leading to an illegal sale. All these points have been put to Auto 100 and their reply simply was “report us to whom you like” Absolutely shocking. ‼️‼️AVOID AT ALL COSTS AUTO 100 - IF YOU DO NOT WANT TO BE SOLD A DANGEROUS VEHICLE AND THEN TO BE TREATED DESPICABLY BY CROOKS WHEN YOU BRING THESE SAFETY MATTERS TO THEIR ATTENTION. ‼️⛔️‼️⛔️‼️⛔️‼️⛔️‼️⛔️‼️⛔️‼️