Tony

They've lost our long time custom.

My wife and I have been long time customers of Richard Hardie, Silverlink. In early December 2023 we decided to go from two cars to one. I returned our two PCP cars, settled the finance and then bought one car from the dealership. I was told it was too late to stop the one upcoming payment due two days later, which I was fine about and was told that I would get the money back quickly. The payment came out on the 8th December but I didn't get the money back. Then on January 4th a payment came out for the other car and then on January 8th another payment was taken, all in all I paid £977.00 even though I had settled the finance. I tried to get my money back by visiting the dealership and was told their head office were running behind. I then phoned the finance company and was told the settlement money hadn't been sent! I did eventually get my money back, which wasn't the point. It did put a small financial strain which we didn't deserve. I emailed Richard Hardie two weeks ago with my complaint. Sadly I'm still waiting for a reply. It seems obvious now that once they had my money they were no longer interested. Over the years we've bought several cars from them, it won't be a surprise that they've lost our custom. This is such a shame as a simple apology after our complaint would have sufficed.