Michael

Wasted Journey To See A Damaged Car

We reserved a Volvo XC40 Reg: GJ69 UJH priced at £19,450 on the Carshop website and we got a phone call from the sales manager called Joe, we was told he had seen the car in the reserved bay and it looks great. We was travelling 165 miles to see this car and take it away so I felt at ease from what Joe was telling me and the pictures of the car looked great on the website. We arrived and was shown the car by Josh and that's where we knew Joe had wasted our time. The car was very dirty, there was bad paint damage to the passenger front wing and door, the rear drivers door was damaged with paint missing, the plastic arch trim was damaged. I then opened the door and it was filthy inside, no real valet had been done, the seats were stained and various grime over all the trims and it did not smell nice. The car had clearly come direct from an auction and had a bucket of water thrown over it. Josh did not know what to say and to be fair to him it was probably the first time he had seen the car himself. Not even a manager come out to see, even when Josh went to speak to one. I run a independent car sales myself and I would prepare a £2000 Fiesta better, I would never show a car to someone in such a condition. So we had no choice but to go home, we wasted £100 in fuel and 6 hours in the car. You need to look at the cars you are selling and stop wasting peoples time, poor management and not a care in the world.