Eilidh S

POOR AND DISAPPOINTING SERVICING

I own an ID 4 first edition. It is has been in the garage since the start of December 2023 with what was intially a suspected battery issue for over three weeks. This branch repeately told me they couldn't fix it and were unable to take it to Edinburgh. No attempt was made to communicate or offer a like for like vehicle. After numerous attempts to raise it with VW UK they are now communicating. Apparently it required a high voltage cable which has no arrived, however, they now need a specialist tool to fix it. No time scale has been given or any good will gesture. They have stated there is now guarantee this will fix the issue!! We are now on our fourth hired car from enterprise cars. We can't plan ahead with a holiday. This is the second time in less than a year I have had to complain about the poor customer service I have had from this branch and VW UK. I will now proceed to the ombudsman with my complaint. I have badly let down by a trusted brand, and my local branch. After investing a considerable amount of money in a car with used warranty I would expect polite and transparent communication😡