Elyss

Horrendous experience

DO NOT EVER DEAL WITH THIS COMPANY! THEY ARE SHARKS! Read their other reviews too. I have never felt so strongly as I do now to make sure other people are not put through the same stress and heartache as we have been through following a purchase of a car from auto trade southwest. After saving for a long time, purchasing the car and having it delivered to us on 19th January, we discovered a few issues some of which I can put down to age, albeit we should have been told about them, others were outright lies. I asked one of the sales team what the tyre treads were in the car and Marcus specifically told me they were all over 5mm. Most were in fact under 3mm and some under 2mm. He has since denied this comment and that he never measures tyre treads. Marcus is an outright lier and not someone who can be trusted. He is also incredibly rude and a conversation with him shouting at me call me a liar left me in tears and under even more stress. The following day the screen washing process wasn’t working so my husband investigated this and very quickly discovered there were holes in the pipes from the fluid tank to the screen washing jets. This meant nothing to get to the jets to clear the windscreen. This would have been a mot failure and the car was therefore unroadworthy and unsafe to drive. Upon informing the company of this problem, Marcus was very insistent we get the car inspected and we keep it. Due to the other lies and not knowing any other issues we completely lost faith in this company and their cars and the inspection process they clearly don’t go through. We informed them in writing that we wanted the car returned to them and a full refund. This was where the disgusting attitude came from almost every person I spoke to. David is the only person I dealt with that has a shred of decency in that company. He wasn’t rude but still didn’t care enough to get things sorted urgently. I refused contact with Marcus after the conversation mentioned above. James was then the next person, very understanding and calm on our first chat, second chat- another story. A rude arrogant man with no care for the fact they’ve sold us an unroadworthy car. Next Adam, the managing director, equally arrogant and awful to deal with. Having spoken to citizens advice, I knew I was entitled to a full refund including the delivery cost and the car would be returned at their cost. They refused all this. They were happy to leave me £700 out of pocket for 2 delivery charges for a car they sold as faulty. I eventually managed to get our initial delivery cost agreed to be refunded but the return journey had to be arranged and paid for by me. Another stress. Trying to get anything in writing from them is like pulling teeth. Actually getting refund paid is a horrendous process. They take hours between each tranche and they wait until the final minute of their window to pay it. They also block contact, don’t call back, don’t reply to emails. They are pure spineless horrible people. They don’t care for people’s stress or feelings. They also try to use not leaving a review as a bargaining tool. Marcus threatened to not have my money paid to me because I mentioned bad reviews. I’m sure they’ll be a response to this review from someone within the business claiming they’re not in the wrong but none of it is true. I was sold a faulty car and they should have rectified this to ensure I was not out of pocket for something that I am not to blame for. They have no respect for women, stress, people’s lives, savings, feelings or anything else. They care about lining their pockets above anything else. Do not entertain their business. It means nothing!