Don't B

Be aware of reconditioned gearboxes

Bought a Nissan Quashqui Auto in Nov 2022. Was told it had just had a new gearbox put in and it was bullet proof and could be driven as hard as it could. Happy days! Needed to get the car quickly as we were going holiday in a week. Took it for a test drive, seemed a bit underpowered but it felt like a nice car. So we parted with a hard earned 11 grand for it. . Immediately the gearbox was faulty. When I went up a steep hill on the dual carriageway.to Bristol airport a few days after the gears didn't change down. It stayed in the highest gear. My speed suddenly dropped about 30mph and I had to quickly signal left and move into the left hand lane, It was very dangerous. Took the car back it, told them exactly what the problem was. Paid for a taxi home then another taxi back to collect. They said they tested it and found no fault. Shortly afterwards I went up Telegraph hill and had exactly the same dangerous problem. When I questioned them about it they replied "we can only test it in a limited way!" Well that was helpful wasn't it . Eventually took it back two months later after problems got worse and worse and they had the car resent to the gearbox specialist for a rework, When we got the car back I asked if they could test it as we've had problems with it before on point of sale. They said "no" the gearbox place were professionals. When I tried to question why they aren't testing it as it was messed up before I got a stern lecture from Jerry, the aftersales guy. "Look, you're not perfect" "I'm not perfect". "They are not perfect". What the heck? Couldn't wait to get the keys and get out of there fast enough, So I took the car and had to hope for the best. Wasn't long before we had another fault on the gearbox. Went back to Keywise and we were told simply to told to get lost and to take it back directly the gearbox specialists. Had a week without the car, causing masses of inconvenience. No courtesy car was allowed anymore.. Because it was after three months warranty period of whatever it was. So took it back to the gearbox specialists and luckily they did the latest fix for free as a goodwill gesture. Then in early Jan 2024 the gearbox completely went again and we now have a repair bill for the best part of 2 grand. Which actually the gearbox specialists are doing us a favour with because the re-work should actually be 4.5 grand,. They are "only" charging 2 grand because we are not too far out of warranty and our milage was low. Thank goodness it is only the price of one holiday, not two holidays. Puzzled by the fact we were having so many problems with a "new" gear box, we spoke to the gearbox specialists and that the car we bought in 2022 had a reconditioned gear box. We recently found out that the "new" gearbox was actually a reconditioned gearbox. Probably the same one as when the car was made in 2013. Who knows. My wife and I were pretty livid about this and initially had a very positive conversation with Kyle, their sales manager, (found his E-mail on here). He gave us the hope that it would be positive outcome for us. The next day he sends us an E-mail saying they can't do anything for us, despite the extreme amount of problems we've had. This was because they view a Reconditioned gear box as a New Gear Box. Well Kyle, if it Reconditioned gear box is "as a new gear box," why has broken down multiple times in the last 18 months? It's clearly not a new gearbox is it? I'm waiting back for an explanation on this, as if you are happy to sell cars with dangerous faults. Please don't treat other people in the same way as us,