Anonymous

New car purchase: AVOID!!!

Put a deposit for a new car in June 2023. Car was advertised for delivery in September 2023. Despite calling several times, VW Chester rarely returned our calls. No apologies ever received. Car was still not available in January 2024. We finally cancelled the order as VW Chester could not confirm when the car would be available. Awful customer service, not returning calls. Icing on the cake: they wanted to increase the part exchange costs by £3200 due to the new car being 5 months late, a delay that we were not responsible!!! Not impressed.