Breianne

Totalyl Dissatisfied

The car had issues with its sat nav, panoramic roof, 2 oil leaks and worn brake pads and flaking paintwork from the alloys (the alloys had been sprayed painted - by the time I got home the paint was clearly seen coming off and rusty on the alloys apparent. They claim they are mini specialists yet didnt know how to work the sat nav when my Husband and i went to collect the car. (Later when the car was taken to a BMW outlet in my locality, found out why...the sat nav was faulty). On calling to collect the car at Masterdriver I left with the car after making payment and within a few minutes the car was juddering. On going back to the dealership, (I was only a short distance from the dealership) at a garage, found they had locked up and gone home for the remainder of the afternoon. I phoned one of their mobile numbers and i left voice mail messages but they didnt bother to answer or answer calls or my emails the following day either. Trades and standards were notified. Masterdriver reluctantly had my car back (I travelled at my cost from wales to buckinghamshire) and all they did was to put on aftermarket brake pads (which the garage I use swiftly changed and put on genuine oem mini). Their advice about the roof.... (keep it out of the sun)!. The oil leaks were not fixed either. One was major (meant the engine had to come out). I wish I had never dealt with these two men that run Masterdriver and neither bought this car from them. I have learnt a hard lesson. If I purchase a car and its used, I arrange a full through inspection . My further experience: On turning to these two men to sort out the cars issues, my Husband and I were met with indifference, aggression and found they did their best to ignore (until Trades and Standards and the finance company thankfully stepped in to support and help us). These two men did their best to wipe their hands of this dismal purchase. No matter any good or excellent reviews, this experience was hell for me. Apart from buying a car from them with issues and ongoing I have paid out over 2,000 getting this car right as possible. Had they been decent and put the car right and gave me the courteous help and service they appear to have given others in the good reviews, I would have written a review singing their praises. However, despite the good reviews, there are some that have experienced a poor to dismal experience with Masterdriver. My opinion!...get the car you are thinking of buying from them checked out - i.e. a full inspection. I should have! but have learned from dealing with them and buying one of their cars that I will never be in this dire situation ever again! By the way....since dealing with other dealerships ...found they have been exceptional and all that Masterdriver should have been in my situation and others it has let down.