Andy L

After Sales total waste of time

As KIA Portsmouth was the nearest dealership to where I live, I took it to them to fix a (common) juddering problem with my Sportage. After dropping it off to them early at 09.00 instead of 10.15 as a favour to them. Didn't hear anything from anyone about the progress , so at 17.00 I rang them to see what was happening and they said I would have to leave it with them for a FEW days so they could trace the fault as a technician took it for a drive and couldn't find any fault with it, with nothing coming up on the diagnostic check they couldn't find any fault, the service person tried to tell me it could be due to excess traffic about causing it to jerk. With NO courtesy cars available for weeks I'm not impressed to say the least. So they have lost ALL my custom from now on and shall be dealing with SNOWS KIA Basingstoke where I bought it. After Sales wise I rate it 1/10 Do Not deal with this dealership.,!!!!