Niamh H

James & The Service team

Honestly can’t thank James & his service team enough. Bought a Golf R from here, it wasn’t the best sales experience but turns out the sales exec was leaving the day after we collected the car. Anyways James has picked up the pieces that clearly didn’t get passed on from the sales desk to the service department and sorted everything out. Spoke to James Tuesday, he came collected the car from my house, dropped me a courtesy car off. Kept me in the loop every step of the way. Thursday he called to say car was ready, would I be home to accept delivery that afternoon/evening. Cars come back with all paperwork to prove that the works been done, fuelled and clean. Honestly can’t thank James enough. From mentioning the issues to bringing it back home today it’s been faultless. I’ve definitely had worse experiences at main dealers!