Anonymous

AVOID VORASE MOTORS!!

AVOID VORASE MOTORS!! Before I start, please do not buy the car you are looking at from this dealership. I bought a Vauxhall Corsa from here on 23/12/2023. Within 3 days the car had a severe oil leak. Under consumer rights act 2015, Vorase Motors must cover the costs for repairing the car within the first 30 days. I was told they will not cover the costs and will only fix the car if I drive it to Slough… even though I had explained the car was in no condition to be driven. I sent them an invoice for the costs I incurred and was ignored. A week later, I tried to use my spare key, which to my surprise did not work at all. I got in contact with the dealership and they told me that the car was sold to me with only 1 key, which is a complete lie. There was 3 of us viewing the car, and 3 people can vouch the car was sold with 2 keys. But Vorase Motors are lying to save themself a few quid. Horrible customer service, have to wait 5 days or text them multiple times to even get a response, and the response is never useful. Also had an employee swearing at me on the phone, before then putting the phone down on me mid conversation. AVOID VORASE MOTORS!!!