Anonymous

No customer service

My daughters car was purchased April 2023. September 2023 back to dealer. New engine need. Extended Warranty was purchased at time of buying car. First told courtesy car no longer given but 3 weeks later, after a number of calls finally given a car. Now January 2024 and still no car. On top of this email received stating another £1500 of work required. Brakes,drive shaft etc. All things that should have been checked before the car was sold. Diputed this amount and after much tooing and froing this has reduced to £280. Not sure she wants the car back as all trust in this dealer is gone especially as she has a special needs toddler and a new baby on the way