Rachael B

AVOID THIS DEALER AT ALL COSTS

I arranged to have the vehicle delivered on the 29th December 2023. And this was secured via a £200 deposit to Prospect Motors. Upon delivery, my partner and his friend checked the vehicle and everything was okay. We did query the authenticity of the service stamps, to which Mr Mohammed Ishtiaq assured us that the stamps were 100% genuine. This latter turns out to be a lie! Further to add: Within the first 48 hours of having the vehicle, I encountered the first issue. The heat shield bolts came off whilst driving back from work, resulting in a vibration and the shield hanging loose. The following day, I then encountered another issue with my rear drivers side tyre blowing out whilst on the way to work. Resulting in a £250 charge from the garage to sort these issues out. Typically, you usually put this down to just bad luck and circumstantial events. However, things took a turn for worse... The mechanic and admin staff checked out the service stamps. And they agreed that they are indeed fake stamps. Only reason we now know for 100% sure, is that the faked stamps implied that the previous services for the vehicle have taken place at alternative Kwik Fit locations.The stamps used, are not genuine and have been faked. I have submitted a complaint to Auto Trader directly and they're currently investigating the matter. I have also reported the matter to the police and trading standards. Faking service stamps is illegal. PLEASE BEWARE OF THIS SELLER!