Mr M

Terrible Experience

I did not want to put a review for DJ Whyman but after all the problems and the car now for sale again I felt I had to for my own piece of mind. I have previously bought 5 cars from them and my relatives and friends who I recommended also bought 10 cars in total. On 30th Dec 2022 I bought two Audi cars from Whyman’s a saloon for my son £9295 and a convertible for me £6495 a total cost of £15790. On picking up my convertible the hood stopped working so my son left with his new car but mine remained there to be fixed. From that point onwards I had to return my car during the 3-month warranty to the garage 6 times for problems with the hood and to have work done as it kept burning a litre of oil every 2 weeks. After the warranty the hood kept coming away from the mountings so after all the attempts to fix it the decided to try and glue the hood at the rear. This still did not work so more time back in the garage. They tried glue again but still no luck. At the same time and during his warranty my son’s Audi also had problems. 5 days after purchase the fuel pipe came off while he was driving on the M69, and he lost control of the car as the fuel gushing out all over the brakes etc. He managed to stop and luckily was safe. The AA came out and fixed it but the car stunk of diesel so it went back to Whyman’s who said they would clean up the engine. Following the clean up the smell remained for about another 2 weeks. A few weeks later the car had a problem moving so we called the AA who said one of the fuel injectors had ceased to work so they fitted a new one which cost £700. I told Whyman’s and Steve the owner said he would contribute £350 towards the cost even though it was still under warranty. Still within warranty and a few weeks later part of the suspension collapsed and once more the AA had to be called and towed the vehicle to Whyman’s who fixed the issue. Finally a few days after that the car broke down again and had to have the other 3 fuel injectors replaced. Since then, my son’s car has been okay. My car still had problems with the hood and finally in early September 9 months after buying the convertible Whyman’s agreed to take the car back as the hood was never going to work properly and Steve the owner said he could not afford to replace it as it would cost £2000. He said he would take the car back and gibe me £4000 which I immediately rejected as the problem was still there from day 1 of purchase. He the upped the offer to £5000 which left me with a loss of £1495. I had no real choice but to accept it. I now see on the forecourt my old Audi up for sale at £5995 which was like another kick in the teeth so in theory Steve made another £995 profit from me. What should have happened is Whyman’s should have replaced the hood for me once they realised, they could never fix it. During this time my car spent over a month in and out of their garage. This has been one of the most stressful times of my life and as a military veteran of 33 years in every war zone since the Falklands it has really affected me and seeing the car up for sale at a profit again, I felt I had to share this even though I was prepared to take the hits and financial loss which should not have happened. Maybe we were just unlucky – I hope the hood was replaced for whoever buys it now.