Sarah W

Terrible customer service

Brought my car in 8am Friday as had a fault,no contact from dealership so I contacted them at 4pm to be informed that they would need a part. They would order and fit on Saturday morning and would contact me when ready, I asked what time they would close on Friday as I need my car for work over the next couple of days. I was told they close at 5pm but would contact me as soon as ready. By 4pm on Saturday I had had no call so I called them. The service dept had left at 12.30 without contacting me and they didn’t know if the car had been fixed or not! They only re open on Tuesday, I need my car for work… I then made my way to the dealership as over the phone I was getting nowhere! The service manager tried to be as helpful as he could and after some prompting from my husband contacted the person who had carried out the work. Work had been done but they had just failed to tell me. I had taken my spare car key with me just in case as they couldn’t give me my keys back! The receptionist Elaine however WOW! I have never met a more aggressive rude and confrontational receptionist ever, she really needs some training on customer service,whilst having a conversation with the manager she certainly did like to butt in and make inappropriate comments, totally undermining him and contradicting him, so unprofessional. If she’s the first Person you meet when buying a car well sales will go down!