Kirky K

Premium prices - shabby services

I booked the service on-line and it specifically indicated a drop-off time. I chose Shrewsbury Audi as your window started 8:30 with an estimated time to time of 1:30 for an oil service if you wanted to wait. Other Audi franchise had multiple windows including the afternoon but as I work for an American company (they are 8hrs behind us here in UK) this would not suit my working hours (midday to 22:00). Only the day before, I received your confirmation email was I made aware of their 'service sacking system with other preferential service times' meaning that my car may not be ready for collection until 17:00!!! Fortunately, on drop-off the service representative said they would try and move my service into the morning. This they manage to do but I still had to call the service department to chase at 11:30 to find this out... As a matter of course, I always check work any carried out (it's part of my job) and maintenance on my car is not exempt from this if I haven't carried out the work myself. It looked fine (no dribbles, everything replaced etc) however, when I dipped the oil, it's shows only 3/4 to the 'max' line. Before you ask - the engine is cool and the car parked on a perfectly horizontal hardstanding. Post servicing by a premium maintenance provider, I would expect the sump to be replenished to MAX line - as it was when it came out of Macclesfield Audi and has never lost/used a drop. And this was how it went into Shrewsbury Audi the same way (yes, I check it every week together with other fluids and tyres - hence their observation re front tyres was not news to me). As a degree qualified aerospace engineer of 40 years, currently employed by Boeing (the aircraft manufacturer) as maintenance engineer/instructor and post aircraft heavy maintenance pre flight inspections is the primary time to ensure everything is full - not just within limits - and would expect the same with my car! Emails have not been responded to - the official Audi Feedback has also not been responded to (over two weeks now and not even an acknowledgement) - very poor... Cut the glam and front of house frivolity rubbish and get on to do the job properly and completely. Very disappointed - Shrewsbury Audi will never see my TT again...