Jennifer H

Buyer beware

Buyers beware. If I could give zero stars I would. We bought a Lexus CT200h from them in November and we are still dealing with the fall out. They told us the vehicle had a full Lexus service history, up-to-date service etc. I heard a squeak coming from the car on the drive back. I called the dealer and asked what it was. The dealer told me "Lexus make that noise, my dear.", which smacked a bit of misogyny in my opinion. I wasn't happy with th dealers response, so I did some investigation with Lexus Croydon. They found out that the service was over a year old, the shock absorbers and compressor are broken, the shims are missing from the breaks and the catalytic converter lock had been removed. All in all it's over £4000 to fix properly. The dealer refused to uphold the warranty so we had to send it back. By this point, I had left a bad review on Google. When I called to arrange pick up of the car, they said they would not collect it, we had to deliver it back to them (over an hours drive away). They also insisted we remove our last review or we would not take the car back. This is illegal as we were in the 30 day return period. The man I spoke to was very aggressive and accused me of trying to be 'clever' when I said "I'm only calling to discuss return of the car. I'm not discussing the refund or the review". The dealer hung up on me after shouting at me. The dealer seemed to be far more civil when my husband called him back and reiterated what I had already said. At one point the dealer even tried to insult me to my husband, but we were recording the call on loudspeaker so I heard and told him I could hear him, at which point he quickly change the subject, ignored me and asked my husband why we don't like the car. We had already explained via the finance company about all the issues, so I'm not sure why he needed this explanation. If you have to buy from Dev Cars, I recommend recording ALL conversations with the dealer, because they say a lot of things to try to get you to buy the car. Get the car thoroughly checked out, and don't let them bully you or talk down to you if you find a fault.