Ross C

Damaged my car and messed up the repair.

2.6/5 10 reviews Auto Trader 1/5 5 votes More about Lexus Glasgow Overview Used cars Photos Services Products By owner About Google review summary Reviews aren't verified 4.4 (230) Reviews All professional12 price11 call8 showroom6 +6 Sort by Most relevant Newest Highest Lowest Ross Campbell Local Guide·69 reviews·29 photos a minute ago NEW Having been a customer of Lexus Glasgow for 10 years, this honestly is a difficult review to write. …More Photo 1 in review by Ross Campbell 2 Steve Hooton 1 review·1 photo a month ago Third visit in 3 years and each visit customer service is excellent.There is never any pressure to buy and sometimes it seems like a social visit and the car purchase is an afterthought..This time we purchased RX350h and received a surprise …More Photo 1 in review by Steve Hooton Lexus Glasgow (owner) a month ago Thank you for the 5 star review Steve, we really appreciate the feedback. We will be sure to pass your comments back to Arron, enjoy the new car! Emma Branch Marketing Manager Susan Wilson 1 review 4 months ago Fantastic experience while buying my car from Lexus Glasgow. Ivan in particular made this process so easy from start to finish ☺️ stress free and Ivan had the car ready for me in the time frame he said he would. Will definitely be back in the future and would recommend anyone to this garage to buy a car. Thank you again! 1 Lexus Glasgow (owner) 4 months ago Thank you for the 5 star review Susan, we really do appreciate the time taken to give feedback. We hope you enjoy your new car! Emma Branch Marketing Manager D L Local Guide·49 reviews·21 photos 3 months ago I'm sharing as Glasgow Lexus have royally ruined a great relationship a very good friend of mine had with the brand and dealership. How? they damaged his cars when in their care, didn't do as promised and just being slopey shouldered and …More 3 Lexus Glasgow (owner) 3 months ago Good Afternoon, I am sorry to hear about your friends experience at our branch this is not the level of service we aim to provide our customers. If you would like to reach out with more information in regards to this or how we can improve please email - emma.ruddy@easternholdings.co.uk. I hope we can make up for this poor experience. Kind regards, Emma Branch Marketing Manager Car Dealer Reviews https://www.cardealerreviews.co.uk › ... Glasgow Lexus Read 10 customer reviews for Glasgow Lexus in Glasgow, sellers of new and used cars, with an average rating of 2.6/5 stars. Read more or write a review! 2.6 (10) Auto Trader https://www.autotrader.co.uk › lexu... Lexus Glasgow | Car dealership in Glasgow | AutoTrader Exceptional service. ... Having recently purchased a car from the Lexus Glasgow team and I can safely say it as the best experience of buying a car that I have ... 1.0 (5) · £18,995 - £91,995 Lexus https://www.lexus.co.uk › centres Lexus Glasgow New & Pre-owned Vehicles Welcome to Lexus Glasgow choose from a wide range of new & approved pre-owned Lexus vehicles. Get ... Independent Service Rating based on 37 verified reviews. Approved pre-owned... Contact Us Owners News & Events Policies Review Centre https://www.reviewcentre.com › lex... Lexus Glasgow Reviews - Car Dealers Read 3 customer reviews of the Lexus Glasgow Car Dealers & compare with other Car Dealers at Review Centre. citymaps.uk https://citymaps.uk › car-dealer › le... Lexus Glasgow - Car dealer - CityMaps Amazing quality cars, different parts and amazing customer service! A.C.. Excellent staff and service thank you, as always! People also ask Is Lexus a good car UK? How do I complain to Lexus UK? Feedback Honest John https://good-garage-guide.honestjohn.co.uk › ... Lexus Glasgow - Good Garage Guide - Honest John 3 Dec 2019 — I give them a10/10 on every score. Courteous, they never look for unnecessary work. The pick up and drop off is a fantastic service. Staff are ... Lexus https://www.lexus.co.uk › centres Owners Information Lexus Glasgow Looking after your Lexus has never been easier. Our team focus on delivering the highest level of service using the latest technology and only genuine parts ... Cylex UK https://glasgow.cylex-uk.co.uk › lex... ▷ Lexus Glasgow Lexus Glasgow. 3 of 5. Average. 1 Reviews. yably. Reach for the stars. Check out 1 review(s) from 1 trustworthy source(s). Do you know Lexus Glasgow? Write a ... Trustpilot https://uk.trustpilot.com › review › l... Lexus Reviews | Read Customer Service Reviews of lexus.co.uk Great experience at Lexus Leeds with MATHEW. Fantastic showroom experience. Brilliant communication throughout. 2.8 (331) People also search Lexus glasgow reviews used Lexus Glasgow used cars Lexus Glasgow meet the team Lexus Glasgow service Lexus dealers Scotland Lexus Edinburgh United Kingdom G69 7TG, Bargeddie, Glasgow - From your device Update location More options in Menu Ross Campbell Local Guide·69 reviews·29 photos a minute ago NEW Having been a customer of Lexus Glasgow for 10 years, this honestly is a difficult review to write. I have owned an IS300, CT200h, SC430, RX450h, MY17 RX450h (still own) and finally my dream car the RC F which has prompted this review. This would've been a 1 star review, however, the sales team of Russell and Dimitar, who I bought 2 cars from in the space of 2 months (RX450h and RC F in late 2022) were fantastic in their service and friendliness. I use my RC F as part of my business as a car detailer, to take to shows and showcase my work. It is incredibly important to me that the car is standard and flawless, so much so that prior to buying it Dimitar brought it to my workplace for me to inspect the paint. The RC F had to go to the workshop due to a fault with the active rear spoiler which needed to be replaced. During the time the car was in their care, a tool was dropped on the car denting it on the pillar next to the rear window. This was owned up to immediately by the service staff who assured me at the time that the car would be repaired to a standard that I was happy with and that they had every faith in their bodyshop in Broxburn to get the job done right. At the time I was less than satisfied that an original finish could be achieved but was asked to let them try to make it right for me by Alan, the sales manager. At this time, as far as I was concerned, the car wouldn't ever be the same, having been through a bodyshop. After 8 weeks without the car I was informed that the car was back at Lexus Glasgow and dropped in to see it. It was serviced and MOT'd at that time (the MOT and a replacement tyre which had a tear on the inside was provided complementary). There was a scuff on one of the rear alloys which was not there when the car was collected (I have photos of the car on my driveway prior to it being collected) and the service manager agreed to have this refurbished. Whilst I was there, I noticed a rough lacquer tape line where the roof meets the upper sill which was pointed out but as the car was dirty from being driven back from Broxburn nothing else was visible at this time. A few days later I collected the car and took it straight to my work where it was washed and dried. I counted 29 bits of dust, dirt, fibres, sanding marks under the lacquer and small popped bubbles on the paintwork. I called immediately, took pictures and sent them over and was asked to hold off until they could arrange a meeting with myself, the bodyshop manager and manager Craig. During this meeting, I had all the pictures of the defects on my laptop which were shown and the conclusion of the meeting was that I was completely unsatisfied with the repair and that Craig would make me an offer to buy the car back. In its current state, I couldn't use it for what it was purchased for. I got an offer the following week for £10k less than what I paid for the car, less than the finance owed on the car and less than even WBAC would offer. I was gobsmacked: for a car that they damaged and proven incapable of repairing to even a basic standard, to be offered such an insulting amount! To summarise, I am now stuck with a car I don't want (I had zero intention of getting rid of prior to it being damaged - this was my dream car!). Then to top it off Lexus agreed to cover the cost for me to remove paint overspray, polish and reapply a ceramic coating to the resprayed panels which I am actually having to chase up payment for. I am unbelievably disappointed in Lexus, and am embarrassed that my father bought a new ES300h on my recommendation. I will not return to the Lexus brand.